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CHC52021 Diploma of Community Services

The responsibilities of social workers, case managers, and community services personnel in managing, organizing, and/or providing person-centered services to people, groups, and communities are reflected in this certification.

Employees at this level are skilled in providing community services and operate independently while receiving general guidance from upper management. Employees may also be in charge of case management, program coordination, new business development, and/or the supervision of volunteers and other employees.

Entry Requirements:

For this course, there are no official admission criteria.

To assess their eligibility for admission, all applicants must complete the following:

  • finish the Pre-training Review (PTR); and
  • a Literacy and Numeracy testing must be conducted
CHC52021 Diploma of Community Services

Course Summary

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

Industry : Community Services
Duration : 18 Month
Number of Unit: 20
Certificate : Yes

Career Outcome

Once you have successfully completed the CHC52015 Diploma of Community Services and Care you can apply for jobs within the community services which may include:

  • Community Care Manager
  • Coordinator of Volunteer Work
  • Team Leader
  • Care Team Leader
  • Family Services Coordinator
  • Support Facilitator (Community Services)
  • Community Program Coordinator
  • Pastoral Care Worker
  • Assistant Community Services Worker


Working in community services will provide you with a satisfying and fulfilling job that truly improves the lives of people and communities.

After completing this community services course, you will be qualified to work in a number of capacities, such as:

  • homeless support worker
  • child protection worker
  • community services worker
  • family support worker
  • program facilitator


CHC52021 Diploma of Community Services

Course Structure

Total Units of Competency:

The CHC52021 Diploma of Community Services , requires the completion of the following 20 units (including 12 core and 8 electives).


There are no pre-requisites for this qualification.

Placement Arrangements

This course requires students to complete a minimum of 200 hours of work placement. Students are required to find their own practical placement, however, Angel Institute will provide assistance and support where needed. Placement will be completed under the supervision of the centre’s supervisor. Work placement assessment task needs to be completed for each unit which has a placement component.

Delivery Method:

Real Time Virtual Classroom.


18 Month


Real-Time Virtual Classroom Delivery – Training is conducted online through our learning management system



CHC52021 Diploma of Community Services

Training Arrangements

AIE ensures that you have a mixture of practical and theoretical components, and those classes cater for a wide variety of learning styles. Additionally, workplace practices and environments will be regularly simulated and used to conduct skills-based assessments in accordance with unit requirements. Homework tasks may include research, readings from related textbooks and continuing to work on assessment tasks.

Assessment Arrangements

There are a variety of assessment methods used for this qualification including:

  • Written questions
  • Observations
  • Portfolios
  • Research

Entry Requirements

  • Prospective students are must be at least 18 years of age.
  • To assist prospective students to determine whether a course is suitable and appropriate for the individual needs, Angel Institute will conduct a Pre-Training Review.
  • Required to complete the Language Literacy and Numeracy (LLN) assessment, administered by and to the satisfaction of Angel Institute.

Unit Details

Code Unit Title Type
CHCCCS004 Assess co-existing needs C
CHCCCS007 Develop and implement service programs C
CHCCSM019 Recognize and respond to crisis situations C
CHCCSM013 Facilitate and review case management C
CHCDEV005 Analyze impacts of sociological factors on people in community work and services C
CHCDFV001 Recognize and respond appropriately to domestic and family violence C
CHCDIV001 Work with diverse people C
CHCDIV002 Promote Aboriginal and/or Torres Strait islander cultural safety C
CHCLEG003 Manage legal and ethical compliance C
CHCMGT005 Facilitate workplace debriefing and support processes C
CHCPRP003 Reflect on and improve own professional practice C
HLTWHS003 Maintain work health and safety C
CHCADV002 Maintain work health and safety E
CHCCCS003 Increase the safety of individuals at risk of suicide E
CHCCOM003 Develop workplace communication strategies E
CHCDIV003 Manage and promote diversity E
CHCCSM014 Provide case management supervision E
CHCCCS009 Facilitate responsible behavior E
HLTWHS004 Manage work health and safety E
CHCCSL001 Establish and confirm the counselling relationship E
CHC52021 Diploma of Community Services


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