Refund Procedure Information (Links to Financial Management Policy & Procedure of Inspire & Learn)
This procedure is an extract from the Financial Management Policy & Procedure
1. Financial Management Policy
1.1 INSPIRE & LEARN employs effective policy and procedure to ensure the viability of operations and compliant financial management.
1.2 This policy and procedure outline the approaches and processes undertaken to manage risk within operations.
1.3 The CEO is responsible for the implementation of this policy and procedure.
1.4 INSPIRE & LEARN collects fees in compliance with the Standards for Registered Training Organizations (RTOs) 2015.
1.5 INSPIRE & LEARN informs Students of all course-related fees pre-enrolment.
1.6 INSPIRE & LEARN has a fair and reasonable course refund policy and provides this information to all Students’ pre-enrolment.
1.7 INSPIRE & LEARN implements financial practices to ensure that Student fees are processed in compliance with Australian Standard Accounting practices.
1.8 INSPIRE & LEARN will notify the regulator of any significant changes in fee payment arrangements and TAS/ fee insurance arrangements (if employed).
1.9 INSPIRE & LEARN takes all reasonable steps to ensure we provide a course to a Student/s once it has been confirmed. In the unlikely event of INSPIRE & LEARN being unable to fulfill its commitment to provide a course at the agreed date it will offer the Student a full refund of fees paid to date or re-schedule the course. INSPIRE & LEARN takes a collaborative approach with students and provides support to facilitate the successful completion of their course within agreed timeframes.
1.10 This policy and procedure applies to all Students enrolled in INSPIRE & LEARN courses, organisational partnerships, and marketing, enrolment and finance staff.
1.11 This policy is implemented in compliance with the requirements of the Standards for Registered Training Organisations (RTOs) 2015 Standard 7 and Financial Viability Risk Requirements 2011.
2.1 Fees are collected in advance of course commencement and at the identified points during each course.
FEES STRUCTURE - LIMITED PROMOTIONAL OFFER
Note: Application fee is not included in the Total Course Fee. Application fee is charged for the processing of enrolment application.
Repeat Unit Fee
Candidates are entitled to 3 assessment attempts for each assessment task. If the Candidate is unsuccessful after 3 assessment attempts, they will be required to repeat the unit and pay the repeat unit fee. Candidates found to have cheated or plagiarism work may not be entitled to re-sit assessments, instead, they may be required to repeat the unit and pay the repeat unit fee. More details are in the Candidate Handbook.
Re-assessment fee (after 3 attempts) - $50 per individual unit.
Bank Transfer Fee
What the bank charges for the transfer
No Extra Charge
$10/- fee applies for each missed payment.
If you choose Hard Copy - Postage for Distance Study Work Books
Fee $99 for Cert III & Cert IV Courses
$149 for Diploma Distance Study workbooks to be posted out to you.
Please note: Students who prefer to hand write the assessments are to pay the postage price for the workbooks. They will send the answers via email back to your trainer in a document.
Inspire & Learn charges fee if students choose to or request for extension. This will help students keep their access to training current with no risk of cancellation.
Course Extension fee applies after the course duration:
Course Code & Title
Course Extension Fee applies after
CHC30113 - Certificate III in Early Childhood Education and Care
CHC40113 - Certificate IV in School Age Education and Care
CHC40213 - Certificate IV in Education Support
CHC50113 - Diploma of Early Childhood Education and Care
CHC50213 - Diploma of School Age Education and Care
CHC52015 - Diploma of Community Services
6 Month Extension
$299 upfront is payable by students wishing to extend their enrolment by 6 months.
WEEKLY PAYMENT PLAN
6 Month Extension
$30 a week for 11 weeks is payable by students wishing to extend their enrolment by 6 months.
FIRST AID COURSES
HLTAID001 - Provide cardiopulmonary resuscitation
Fee for service:
Paid prior during the enquiry & enrolment process or on the day of course delivery - $45
HLTAID002 - Provide basic emergency life support
Fee for service:
Paid prior during the enquiry & enrolment process or on the day of course delivery - $60
HLTAID003 - Provide First Aid
Fee for service:
Paid prior during the enquiry & enrolment process or on the day of course delivery - $120
HLTAID004 - Provide an emergency first aid response in an education and care setting
Fee for service:
Paid prior during the enquiry & enrolment process or on the day of course delivery - $120
REFUND CONDITIONS FOR ALL FIRST AID COURSES ONLY: (HLTAID001/HLTAID002/HLTAID003/HLTAID004)
1. Students who give the notice to cancel their enrolment in writing more than 2 days prior to the commencement of this course will be entitled to a full refund of fees paid.
2. Students who give the notice to cancel their enrolment less than 2 days prior to the commencement of a program will be entitled to a 75% refund of fees paid.
3. The amount retained (25%) by Inspire & Learn Training is required to cover the costs of training delivery and resources that were planned to have been accessible by the student attending/ undertaking the training.
4. Students who cancel their enrolment after a training program has commenced or fail to attend will not be entitled to a refund of fees as the delivery and resources were committed to the student already. (Inspire & Learn will offer a fair option in allocating the student to the next upcoming class in-lue of refund)
No – Show/ Last minute cancellations - In case the student suffered a medical emergency, then the student would be entitled to a 75% refund of fees paid back on condition where the student provides a medical certificate.
Other Qualifications: Refund Procedures
1 study period at INSPIRE & LEARN = 1 term
Quote Current Promotion Code: INS<insert no.> and reduce the total course fee to the promo fee paid in easy monthly installments of each month with the first installment includes Application Fee.
Promo code: Refer Website for further details
Conditions Under the promotions offered by Inspire & Learn from time to time:
If you complete the course in less than a year, the remaining fees have to be cleared before receiving the certificate.
NOTE: After the Cooling Off Period - No refunds apply when fees are reduced or special promo code applies.
Eligibility for applying for employment/work placement in childcare/ Out of School Hour Care:
The student will have to be:
- Actively studying towards their qualification with Inspire & Learn
- Apply for Working with children check (Volunteering/Employee)
- Police clearance (National/state/territory) and
- First Aid course (1 day course – Course Code: HLTAID004 - Provide an emergency first aid response in an education and care setting)
Note: Inspire & Learn course fee does not include the working with children check costs, police clearance costs and First aid course (refreshers like HLTAID001) costs.
Contact details: For application forms and enrolments please contact the CEO at firstname.lastname@example.org
Cooling off period
INSPIRE & LEARN provides applicants a 7-day cooling-off period. This means that if a student accepts an offer of a place and pays INSPIRE & LEARN relevant course fees before the course start date, and then changes their mind (for any reason), a full refund of course fees paid to date (minus the $150 Administration fee; this does not include application fee as it is a separate non-refundable payment) will be provided. Students must notify INSPIRE & LEARN in writing within 7 days of paying INSPIRE & LEARN any fees.
If a student withdraws from a course or the course ceases the following terms and conditions apply:
3. Refund terms and conditions
3.1 Refund applications must be made in writing to the Institute. The Student refund application form, available from the Institute, must be used as the written application. The Institute will accept requests by phone, mail, fax or email to have the Student refund application form sent to them. Refunds will be made within 28 days of receipt of a written application and will include a statement explaining how the refund was calculated.
Fees paid by the Student (or third party) to INSPIRE & LEARN for training and assessment services provided by INSPIRE & LEARN. Course fees do not include any other fees
Fees paid by the Student (or third party) to INSPIRE & LEARN for course-related materials e.g. textbooks or IT resources.
Fee paid by the Student (or third party) to INSPIRE & LEARN for the costs of processing a Student enrolment application.
The fee paid by the Student (or third party) to INSPIRE & LEARN for the costs of processing a Student refund application.
Student Default: withdraw from the course after fees have been paid before commencement (within 7 days cooling-off period)
100% refund of course fees
Withdrawals notified in writing and received by the Institute on the commencement date or after the semester commences (within 7 days cooling-off period)
Refund of unused course fee less application fee $100 & administration charge of $150. **
** If a student withdraws and has notified INSPIRE & LEARN on the commencement date or after the semester commences INSPIRE & LEARN will issue a refund of unused course fees paid to date.
Refunds will be calculated as follows where no special promotion/ no limited promotion applies:
Course fee per week (or month) x number of weeks (or months) unused course the Student has paid for at point of withdrawal
The weekly course fee for the course will be identified by calculating: Example
· Total course fee divided by the number of weeks in the course. E.g. Total course fee $1,000/ 20 weeks duration = $50 per week.
· The number of weeks of course that have been paid for but remain unused will be calculated as follows:
· The number of weeks course paid for minus the number of weeks of course completed at the point of withdrawal from the course e.g. 10 weeks course paid minus 6 weeks course completed = 4 weeks unused course
· The amount refunded will be the course fee per week x the number of week’s unused course at the point of withdrawal
· E.g. Course fee of $50 per week x 4 weeks unused course = $200 refund paid to the Student.
Note: No refunds will be provided if the course fee has been discounted to the student or you avail the limited promotion offer. The students receiving special promotion/ limited promotion offer or seeking fee reductions at the time of enrolment will only receive a refund if they withdraw within the cooling-off period. An administration fee of $200 will apply.
Any refunded amount will have an administration charge (excludes application fee) of $150 deducted and any applicable transaction fees, bank charges, and currency exchange fees if they have been incurred before the day of default. Transaction fees, bank charges and currency exchange rates will be applied at the rate charged to the Institute.
3.2 In the unlikely event that the Institute is unable to deliver your course in full, you will be offered a refund of all the course and materials fees you have paid to date. The refund will be paid to you within 6-8 weeks of the day on which the course ceased being provided. This refund will also be calculated as per section 3.1 listed above.
3.3 Fees not listed in the refund section are not refundable
3.4 Prior to a Student enrolling, fees may be altered without notice. Once a student has completed enrolment, fees will not be subject to change for the normal duration of the course. If the Student extends a course length then any fee increases will be required to be paid for the extended component of the course.
3.5 Full details of refund arrangements and conditions are on the Written Agreement that the Student and the Institute will sign once an application has been received, accepted by the Institute and an offer made to the Student. There is no obligation on the Student or the Institute until all parties sign the Written Agreement, the Institute bank has cleared funds and the Institute issues an official receipt.
The written Agreement and the availability of complaints and appeals processes do not remove the right of the Student to take action under Australia’s consumer protection laws.
3.6 The enrolment fee is non-refundable in all circumstances except if INSPIRE & LEARN fails to deliver the course on the agreed start date and the Student claims a refund. The refund claimed must be before the course starts (before signing the offer letter) or within the cooling-off period.
3.7 Courses can be deferred to the next available intake where extenuating circumstances exist. (Administration fee applies)
All students successfully completing a course with INSPIRE & LEARN will receive
• Full AQF (Australian Qualification Framework) Certificate, or • Statement of Attainment
The following terms are used to record unit outcomes on the qualifications outlined above.
Competent: The student has demonstrated competency in all learning outcomes for that unit.
Not Yet Competent: The student has been assessed and has not yet demonstrated competency in all the learning outcomes for an individual unit. An AQF Certificate is issued when the Trainee has completed all requirements for a qualification as listed in the curriculum document. The certificate lists the modules or units of competency completed. A Statement of Attainment is issued where students have partially completed a qualification.
This may be done if:
1. The trainee did not complete the full requirements for the qualification, or
2. Units or modules have been delivered from an accredited and registered program
If your certificate or equivalent document is misplaced or damaged, contact INSPIRE & LEARN reception to order a replacement. A fee of $25 will be charged.
Refund applications must be made in writing to the Training Organization. The student refund application form, available from the Training Organization, must be used as the written application. The Training Organization will accept requests by phone, mail, fax or email to have the student refund application form sent to them. Refunds will be made within 4-6 weeks of receipt of a written application and will include a statement explaining how the refund was calculated. If you choose a refund, it will be completed as per section 3.1 listed above- Refunds Terms and Conditions.
Full details of refund arrangements and conditions are on the Written Agreement that the student and the Training Organization will sign once an application has been received, accepted by the Training Organization and an offer made to the student. There is no obligation on the student or the Training Organization until the Written Agreement is signed by all parties, funds have been cleared by the Training Organization bank and an official receipt is issued by the Training Organization.
The written Agreement and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws.
Students are strongly advised to contact INSPIRE & LEARN with any questions they have about fees and refunds prior to submitting an application. Contact email@example.com
INSPIRE & LEARN may receive up to 100% of total course fees for a course at any time before a student commences a course. After the student commences, INSPIRE & LEARN will not require a student to pay any remaining course fees earlier than two weeks before the start of the second study period.
4. Applying, processing and payment of refunds
4.1 All Students can apply for refunds by completing the course refund/ withdrawal form.
4.2 Course refund/ withdrawal forms may be requested from INSPIRE & LEARN by email from firstname.lastname@example.org
4.3 Students requiring assistance with completing course withdrawal/ refund forms may contact email@example.com for assistance.
4.5 Refund/ withdrawal requests will be approved/ denied within 15 working days of receipt.
4.6 Refunds are made in the same manner fees were paid. If the student paid fees through credit card, the refund amount will be credited to the credit card; and same holds for other methods of payments.
4.7 All Students will be notified in writing of the outcome of their application along with reasons why it was declined (if appropriate).
4.8 Students have the right to access the Complaints and appeals policy and procedure if they wish to appeal the decision. Complaints and appeals must be lodged within 20 working days of receiving notification of the decision.
4.9 The Student enrolment agreement and the availability of the Complaints and appeals policy and procedure, does not remove the right of the student to take action under Australia’s Consumer Protection Law.
5. Provider default
If the Training Organization defaults on the delivery of qualifications
In the unlikely event that the Training Organization is unable to deliver your course in full, you will be offered a refund of all the course fees and materials fees you have paid to date. The refund will be paid to you within 4-6 weeks of the day on which the course ceased being provided. Alternatively, Inspire & Learn Training Organization at no extra cost may offer you enrolment in an alternative course provided by the organisation. You have the right to choose whether you would prefer a refund of course fees, or accept a place in another course. If you choose a placement in another course, we will ask you to sign a document to indicate that you accept the placement in one of the other training product offered by Inspire & Learn. If you choose a refund, it will be completed as per section 3.1 listed above- Refunds Terms and Conditions.
6.1 When acceptable documentary evidence is produced, refunds will be at the discretion of INSPIRE & LEARN.
6.2 While INSPIRE & LEARN emphasizes the value of pastoral care and seeks to make appropriate and useful services available to Students, whether a Student avails himself/herself of these services is a matter of individual choice.
6.3 Students who breach the Code of Conduct may be excluded from their course. INSPIRE & LEARN will review each case on its individual merits when deciding whether to pay a refund in such circumstances.
6.4 Students who are withdrawn from their course and have their enrolment canceled due to cheating or plagiarism are not entitled to refunds of unused fees paid to date.
6.5 Financial data will be recorded and stored in compliance with Standard Accounting Practice.
Student Request form : https://drive.google.com/open?id=1zh3l3W77DJaiIPEivrhH6MDSU4SPLLhu
Student Forms: Access Request form, Withdrawal form, Student Information Policy & Procedure : https://drive.google.com/open?id=1zh3l3W77DJaiIPEivrhH6MDSU4SPLLhu
[NOTE]Students are entitled to 3 assessment attempts for each assessment task. If the Students are unsuccessful after 3 assessment attempts they will be required to repeat the unit and pay the repeat unit fee. Students found to have cheated or plagiarism work may not be entitled to re-sit assessments, instead, they may be required to repeat the unit and pay the repeat unit fee. More details are in the Students Handbook