CHCDIV001 - Work with diverse people

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CHCDIV001 - Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This unit applies to all workers.


The student has undertaken a structured process to reflect on own perspectives on diversity

The student has recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations:

• selected and used appropriate verbal and non-verbal communication

• recognised situations where misunderstandings may arise from diversity and formed appropriate responses

The student has reflected on own perspectives

Identify and reflect on own social and cultural perspectives and biases by:

• Working with awareness of own limitations in self and social awareness

• Using reflection to support own ability to work inclusively and with understanding of others

• Identifying and act on ways to improve own self and social awareness

The student appreciate diversity and inclusiveness, and their benefits by: • Valuing and respecting diversity and inclusiveness across all areas of work • Contributing to the development of work place and professional relationships based on appreciation of diversity and inclusiveness • Using work practices that make environments safe for all

The student has communicated with people from diverse backgrounds and situations by: • Showing respect for diversity in communication with all people • Using verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence • Where a language barrier exists, use effective strategies to communicate in the most efficient way possible • Seeking assistance from interpreters or other persons according to communication needs The student has promoted understanding across diverse groups by: • Identifying issues that may cause communication misunderstandings or other difficulties • Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity • Making an effort to sensitively resolve differences, taking account of diversity considerations • Addressing any difficulties with appropriate people and seek assistance when required

Knowledge Evidence:

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

  • concepts of cultural awareness, cultural safety and cultural competence and how these impact different work roles
  • concepts and definitions of diversity
  • own culture and the community attitudes, language, policies and structures of that culture and how they impact on different people and groups
  • features of diversity in Australia and how this impacts different areas of work and life:
  • political
  • social
  • economic
  • cultural
  • legal and ethical considerations (international, national, state/territory, local) for working with diversity, how these impact individual workers, and the consequences of breaches:
  • discrimination:
  • age
  • disability
  • racial
  • sex
  • human rights:
  • Universal declaration of human rights
  • relationship between human needs and human rights
  • frameworks, approaches and instruments used in the workplace
  • rights and responsibilities of workers, employers and clients, including appropriate action when rights are being infringed or responsibilities not being carried out
  • key areas of diversity and their characteristics, including:
  • culture, race, ethnicity
  • disability
  • religious or spiritual beliefs
  • gender, including transgender
  • intersex
  • generational
  • sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexual
  • key aspects, and the diversity, of Australia’s Aboriginal and/or Torres Strait Islander cultures, including:
  • social, political and economic issues affecting Aboriginal and/or Torres Strait Islander people
  • own culture, western systems and structures and how these impact on Aboriginal and/or Torres Strait Islander people and their engagement with services
  • potential needs of marginalised groups, including:
  • protective factors
  • physical, mental and emotional health issues/care needs
  • consideration of impacts of discrimination, trauma, exclusion and negative attitudes
  • resources that support individuals and organisations to embrace and respond to diversity
  • language and cultural interpreters
  • imagery
  • influences and changing practices in Australia and their impact on the diverse communities that make up Australian society
  • impact of diversity practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others.
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